PRIVACY POLICY

Privacy Policy – Loominus Productions

1. Introduction
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store your information when you visit our website, buy tickets, or use our services. “We”, “us” and “our” refer to Loominus Productions. If you have any questions, email contact@loominus.co.uk.

2. What data we collect
We may collect and use:

• Usage data: How you use our website (e.g., pages visited, device type) to improve your experience.

• Account & profile data: Your name, email, address, and ticket purchase info to manage bookings and communications.

• Service & transaction data: Information you provide to use our services or make payments.

• Enquiry & correspondence data: Emails, messages, or forms you send us to respond to requests.

• Marketing & notifications: If you sign up for newsletters or updates.

3. How we use your data
We use your data to:

• Provide and improve our shows, workshops, and services.

• Process ticket purchases and payments securely.

• Communicate with you about your bookings or enquiries.

• Send newsletters or marketing if you have opted in.

• Comply with legal obligations or protect your vital interests.

4. Sharing your data
We may share data with:

• Venues, ticket providers, and suppliers to deliver shows and events.

• Payment providers for processing transactions.

• Professional advisers for legal, insurance, or risk management purposes.

We do not sell your personal data. Any third parties we work with must protect your data and provide their own privacy information.

5. Cookies
We use cookies to improve website functionality, personalise your experience, analyse usage, and show relevant marketing. You can manage or block cookies via your browser, but some features may not work if you do.

6. Retaining your data
We keep personal data only as long as necessary:

• Transactional data: at least 7 years.

• Communication or subscription data: typically 4 years if inactive.

• Longer retention may occur for legal obligations or safety reasons.

7. Your rights
You have the right to:

• Access, correct, or delete your data.

• Restrict or object to certain processing.

• Withdraw consent for marketing.

• Complain to a data protection authority.

To exercise your rights, email contact@loominus.co.uk.

8. International transfers
Some information may be shared with third parties outside the UK/EU for service delivery. We take steps to keep your data safe.

9. Updates to this policy
We may update this policy from time to time. Check this page to see the latest version.

10. Contact us
Loominus Productions
Email: contact@loominus.co.uk
Address: 2 Ravenward Drive, Burwell, Cambridge, CB25 0AD
Use our website contact form or social media direct messages for a quick response.